Posted by: Aamir Attaa on November 26, 2008 at 4:46 AM
ZONG has expanded its network coverage along Karakoram Highway. This latest expansion includes launching of services in Daggar (Bunair District), Chilas, Dassu, Bunji, Sikandrabad on KKH and Astore on the tertiary route within Northern Areas.
Speaking on the occasion, Zafar Usmani Chief Operating Officer ZONG, stated, “This launch is another promise fulfilled by ZONG for its customers in Pakistan.
ZONG by now has its network in several major cities of the Northern Areas including Gilgit, Hunza, Skardu, Besham and Sust and now it will have more adjacent surrounding areas too!
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Posted by: Aamir Attaa on November 25, 2008 at 5:45 PM
Telenor Pakistan and Nokia Siemens has entered into an agreement, under which Telenor Pakistan will get Nokia Siemens’ NetAct Traffica real time customer traffic monitoring and analysis software.
Telenor Pakistan has acquired the GPRS module of the solution for enhancing the data service experience for its customers.
The Nokia Siemens Networks service assurance software will provide diagnostic services like information on service usage by data subscribers, time and area of service usage, problem identification and troubleshooting.
“We at Telenor Pakistan are always focused on providing unblemished services to our customers. Our technical division has worked day and night towards removing the slightest bottlenecks and our intention behind deploying Nokia Siemens Networks’ real time traffic monitoring and analysis software is to ensure identification and removal of even the smallest constrictions. Our entire team is confident that Nokia Siemens Networks’ software inclusion in our profile will take the service level a step ahead. Telenor Pakistan wishes its customers a satisfactory experience with backend support,” said Peter Dindial, Chief Technical Officer, Telenor Pakistan. Continue Reading This Story
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Posted by: Aamir Attaa on November 25, 2008 at 5:31 PM
Pakistan Telecommunication Authority has issued a show cause notice to Telecard for not complying with the rules by providing incorrect information to authority.
Show cause notice said that Telecard did not provide any international incoming traffic details to PTA from October 2007 September 2008; while according to APC rules it is explicitly told that all telecom companies must provide Call Detail Record (DCRs) to PTA on monthly basis.
As per show cause notice, on repeated reminders from PTA, Telecard, at last, provided international incoming call record details for whole year on October 21, 2008 – out of which PTA analyzed incoming traffic of only July and August 2008. When compared between Vigilance Directorate, It was found that a total of 15,265,595 minutes were reported less to the Commercial Affair Division - PTA, in order to hide international minutes.
Notice further said that when this international incoming traffic of Telecard was compared with it’s interconnect partners, it was found that company reported 3,804,927 lesser minutes to PTA. Furthermore, Authority also figured out that Telecard was found involved in altering international incoming traffic as domestic traffic. Continue Reading This Story
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Posted by: Aamir Attaa on November 21, 2008 at 5:08 PM
Telenor Pakistan has acquired 51 per cent of the shares in Tameer Microfinance Bank for a foreign direct investment (FDI) of USD 12.5 million (PKR 1 billion approximately) through a direct rights issue. The proceeds from the rights issue will be used to finance the further development of the bank. The transaction is subject to full regulatory approval.
Tameer Bank is a microfinance bank licensed by State Bank of Pakistan in August 2005, has a current network of 27 on-line branches and 23 sales & service centers across Sindh and Punjab.
“The acquisition of 51 per cent of the shares in Tameer Microfinance Bank is part of our strategy to offer financial services in Pakistan,” said Jon Eddy Abdullah, CEO of Telenor Pakistan.
“We are pleased with the deal we have entered. Telenor is a solid partner for further growth, and we have a common view about how financial and telecommunication sectors together can improve customer offerings by combining services,” said Nadeem Hussain, President and Chief Executive Officer Tameer Bank.
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Posted by: Aamir Attaa on November 20, 2008 at 3:39 PM
Financial conditions of cellular companies in Pakistan seems to be unstable as most of cellular companies are operating in loss despite significant increment in their revenues over the time; but these revenues are leveled by increased operating expenses, network expansion and depreciation i local currency.
Operating expanses of cellular companies have increased due to inflation and depreciation of Pakistani currency. This depreciation in currency is effecting cellular companies in two ways, first the cost of machinery and infrastructure gets higher, secondly those companies that depend on foreign loans from sources outside Pakistan bear huge loss due to depreciation of currency. Continue Reading This Story
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Posted by: Aamir Attaa on November 20, 2008 at 12:02 PM
Ufone offers Ghata Package, with somewhat similar rates of its Ramada Offer, with some additional rates and daily subscription fee as well. With Ghanta Package, Ufone customers can call one hour at Rs. 7.25 per on Ufone to Ufone calls between 11:00 AM to 5:00 PM. Customers will have to pay daily subscription fee of Rs. 4.84 per day.
Due to increased tariff and daily subscription fee, customers may hesitate to use Ufone’s Ghanta Package – but still, for those who get engaged in long calls will capitalize it.
How to Change Package
Dial 444 to activate this package today and enjoy calling at the lowest rates for the longest time.
Ufone Ghanta Package tariff details
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Discount Hours
(11 AM - 5 PM) |
Rest of the day |
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| Onnet calls |
Rs. 7.25 / hour
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Rs. 1.21 / minute
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| Offnet calls |
Rs. 1.94 / minute
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Rs. 1.94 / minute
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Onnet SMS : Rs. 0.61 / SMS
Offnet SMS : Rs. 1.21 / SMS
Daily Subscription Charge : Rs. 4.84 / day
Note: All Prices are inclusive of all taxes
Terms:
- No late night discount will be available on this package.
- FnF will not be available on this package.
- Voice bucket will not be available on this package.
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Posted by: Reality Bites on November 20, 2008 at 2:47 AM
In my last article about Pakistani Cellular Help Lines, we had discussed about call center’s ordinary services, complexities, incomplete information and how customers get bad impression by all these elements. Today let’s focus on reasons for these scenarios and some solutions.
Improper Trainings:
Trainings given to customer service representatives are just for the sake of covering duty and completing requirements. Trainers, most of the time, are interested towards the completion of whole training content. Continue Reading This Story
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Posted by: Reality Bites on November 19, 2008 at 9:30 AM
In Pakistan, charging Help-Line calls is nothing new to customers – they are sort of used to such charges, even then they are further frustrated by complex menus (especially in Ufone’s case) to get connected to Customer Service Representative; the process may take from 2 minutes to 22 minutes and even beyond. How customers handle to such complexities? It’s simple for them to hang-up the call and become disloyal to that Telco Company. By the way, charging helpline calls was first time started by Mobilink, on 7th August to be exact.
As, customers in Pakistan are getting aware and more familiar with consumer rights, such dissatisfaction result into higher churn rate. Because, when customer is disloyal due to ordinary services (that he is paying for) he suddenly leaves the company as soon as he/she hear good word of mouth for some other company that not only provide better packages but has a very fast customer service system. Continue Reading This Story
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